Returns

RETURN POLICY & RIGHT TO WITHDRAW

You can cancel your purchase by contacting us and returning your item. Make sure you have your order number available. It is possible to return your product within 14 days of receiving your order.

Return address
Protein Com AB
Kopparbergsgatan 7-9
214 44 Malmoe, Sweden

Return the item with the same carrier you placed the order with. You choose whether you send as a letter or traceable item, but you are responsible for the return reaching us. You are also responsible for the return shipping, so remember to pack the product well so that it isn't damaged during transport. Remember to save your delivery receipt from the shipping company until you have received a return confirmation from us.

Please note that your right to return does not apply to the following types of goods:

  • Goods with broken seal or packaging
  • Items that have a bad best-before date or that have become old.
  • Products with special conditions
  • Unredeemed packages (Read more about unredeemed packages in our Terms & Conditions)

Feel free to contact our customer service if you are unsure whether you can return your item or not.

Refund

Our return handling usually takes between 2-10 working days, please contact us if you haven't received a refund after this period. Once we have received and approved your return, the money will be refunded according to the payment method you used at the time of purchase. Card payments are credited and the amount becomes visible in the account within 7 days. For invoices, your invoice will be corrected / closed.

Please note that if you buy one of our packages and return one or more products, we reserve the right to debit the individual products you keep at full price and thus only refund the difference between that amount and the value of the returned product. If you place a purchase with the discount code 3 for 2, and want to return any item, we reserve the right to charge the products you keep at full price.

Pay even if you are going to make a return

If you have chosen the invoice payment option, always make sure to pay your invoice on time, even if you are going to make a return. This is to ensure that you do not receive a payment reminder. When we process your return, you will receive your money back from the selected payment provider.

Unredeemed packages

If you chose a shipping method to your local pick-up office, your shipment normally remain at the post office for a maximum amount of days, depending on your country. If you do not redeem your package within these days or refuse to collect it, it will be returned to us. We will then charge you a shipping fee and shipping cost for the return, currently a maximum of EUR 29,9.

Exchanges

We currently offer no exchanges. If you want a different taste or size of a product, you must return the original order and place a new order on our site.

Want to cancel your purchase?

You can cancel your purchase by contacting us and returning your item. Make sure you have your order number available. It is fine to return your product within 14 days of receiving your package. We are not able to cancel or undo purchases that have already been processed. You will receive the products and after that they must be returned to us.

We do not offer free returns, but would be happy to help you with a return label for EUR 7.9 if that is of interest.

If you choose to buy a return label from us, we will send this to you via email so you can leave your package to your .

Please note that your right of return is valid for 14 days after you receive your package and that it does not apply to the following types of goods:

  • Goods with a broken seal or packaging/embellage
  • Goods that have a bad best-before date or that have become old.
  • Products with special conditions
  • Unredeemed packages (Read more about unredeemed packages in our Purchase Terms)

 

Please contact our customer service if you are unsure whether you can return your item or not.